Terms of Use

Effective date: 24 September 2026

These Terms govern the use of Neraya — the boat intelligence service at app.nerayamarine.com and the Neraya mobile applications (together, the “Service”). By creating an account or using the Service, you accept these Terms.

The Service is operated by the Neraya Marine team (“we”, “us”), nerayamarine.com. Contact: [email protected].

1. What the Service does

Neraya keeps your boat’s history and documents in one private memory, explains what is happening with her systems, and helps with everyday boating tasks: logbook, handover, check-lists, float plans, spending. Answers and documents the Service produces are informational assistance, not professional advice, and are not for navigation. Charts, depths, tides, weather and AIS data shown in the Service are informational only — always navigate with official sources and your own judgement.

2. Accounts

• You can start anonymously; an account (via Google, Apple, Facebook, Microsoft or e-mail) binds your boat’s memory to you and keeps it across devices.
• You are responsible for the accuracy of the information you provide and for keeping your sign-in method secure.
• One person or team may use the account for the boat it is bound to; you may invite crew with your own responsibility for their access.

3. Subscriptions and billing

The free path includes an anonymous trial of the onboarding; paid plans unlock higher quotas. The plans and prices:

• Free trial. A new account starts with a 3-day free trial with extended quotas. We remind you before the trial ends; if you do not subscribe, nothing is charged.
• Auto-renewal. Paid subscriptions renew automatically — monthly plans every month, yearly plans every 12 months — until cancelled. The price is charged at the start of each period to your payment method on file.
• Cancellation. You can cancel anytime; cancellation stops future charges and keeps your access until the end of the paid period. Managing payments, invoices and cancellation is available in the billing portal of the web version.
• Payments. Web payments are processed by Stripe Payments Europe Ltd.; we never see or store your full card details. Purchases in the mobile applications, where offered, are processed by Apple / Google.
• Price changes. If we change prices, we give at least 30 days’ notice by e-mail or in the Service before the new price applies to your next renewal; the change never applies retroactively to a period already paid.
• Quotas. Plans carry usage quotas (answers, photos, token volume). Reading your boat’s memory stays unlimited on every plan, including the free path.

4. Your content and your boat’s memory

Your boat’s memory — facts, documents, logbook, photos — belongs to you. You grant us a limited licence to store and process it solely to operate the Service for you. You can export and delete it. Deleting your account removes the account and the personal data attached to it; a boat that other people still use keeps what you contributed in anonymized form (“a former member”), while a boat you alone used is erased together with all its memory — see the Privacy Policy for details.

5. AI-generated answers

Part of the Service is generated by artificial-intelligence models on your request. Generated answers may be incomplete or wrong: verify anything safety-critical (systems, electricity, gas, sea state) before acting. Nothing in the Service replaces a qualified marine surveyor, mechanic or the Coast Guard.

6. Acceptable use

Do not use the Service to break the law, to store unlawful content, to attack the infrastructure, or to resell access without agreement. We may suspend accounts that harm the Service or other users.

7. Availability and changes

We develop the Service continuously: features may change. We aim for high availability but do not guarantee uninterrupted operation; maintenance is announced where practical.

8. Disclaimers and liability

The Service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential damages, and our aggregate liability under these Terms is limited to the amounts you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or intent.

9. Termination and deletion

You can stop using the Service and delete your account at any time from the app settings (mobile apps and web): deletion starts immediately — your sessions end and the account rests in a 14-day basket you can undo by signing in — and becomes permanent when the basket runs out (see the Privacy Policy). We may terminate accounts for breach of these Terms with notice where practicable.

10. Law and changes to these Terms

These Terms are governed by the law of the Service operator’s country of establishment; consumer rights mandatory under your local law remain unaffected. If we change these Terms, we publish the new version on this page with a new effective date, and material changes are announced in advance.